Privacy Policy

Effective from: 1st September 2026

This Privacy Policy explains how 2THE9S collects, uses, protects, and handles your personal information. By shopping at our store, you agree to the terms and conditions outlined in this policy. We recommend reading this policy carefully to understand our privacy practices. Your privacy is important to us, and we want you to feel confident when you share your information with us.

We are committed to complying with all applicable privacy laws and regulations. This policy reflects our dedication to transparency and accountability in our data handling practices. We will update this policy as needed to ensure it remains current and accurate. Please review this policy periodically for any updates.

Definitions

Personal Information means any information that identifies you as an individual including your name, contact details, and purchase history.

Payment Information means credit card details, debit card details, or other financial information used to complete a transaction.

Processing means any operation performed on personal information including collection, storage, use, and deletion.

Service Providers means third parties who help us operate our business including payment processors and vendors.

Special Order means any item we order from our vendors specifically for you based on your request.

Store means our physical retail location at the address provided in this policy.

Vendors mean the suppliers and manufacturers who provide the products we sell in our store.

Our Commitment To Your Privacy

At 2THE9S we respect your privacy and we are committed to protecting the personal information you share with us. We understand that your personal data is valuable and we take our responsibility to safeguard it very seriously. This privacy policy explains how we collect, use, and protect your information when you visit our store or interact with us. We want you to feel confident and secure when you shop with us.

We believe in transparency and we want you to know exactly what happens with your information. Our privacy practices are designed to protect you while allowing us to serve you better. We do not sell your personal information to anyone and we never will. Your trust means everything to us, and we work hard to earn it every single day.

Information We Collect

When you shop at 2THE9S we collect certain information to process your purchases and serve you better. This includes your name, phone number, email address, and physical address when you make a purchase. We also collect information about the items you buy and your preferences regarding styles and sizes. This helps us recommend products that match your taste and needs.

We may collect payment information when you complete a transaction at our store. Your credit card details are processed securely, and we do not store your full payment information in our systems. We also collect information when you sign up for our mailing list or participate in any store promotions. We only collect information that helps us improve your shopping experience.

How We Collect Information

We collect information directly from you when you visit our store and make a purchase. Our point of sale system records your transaction details including the items you buy and the amount you pay. We also collect information when you provide your contact details for special orders or when you request assistance with a return or exchange. Our team may ask for your name and phone number when we place special orders with our vendors.

We may collect information when you send us an email or call us with questions or concerns. Your communications help us understand your needs and improve our service. We do not collect information through automated means like cookies or tracking technologies because we are a physical retail store. However, we may collect information when you interact with us through social media or other online platforms.

How We Use Your Information

We use your personal information primarily to process your purchases and provide you with excellent customer service. Your contact information helps us reach you about special orders or any questions regarding your purchase. We may use your information to inform you about upcoming promotions, new arrivals, or special events at our store if you have agreed to receive such communications.

We use your purchase history to understand your preferences and recommend items you might like. This helps us provide personalized service when you visit our store. We may use your information to improve our product selection and store operations based on customer trends. We do not use your information for any purposes other than serving you better and maintaining our business relationship with you.

Information Sharing And Disclosure

We do not sell, trade, or rent your personal information to any third parties under any circumstances. Your information stays with us, and we protect it like we protect our own private information. We may share your information with trusted vendors when we place special orders on your behalf. These vendors receive only the information necessary to fulfill your order and they are required to protect your data.

We may disclose your information if required by law or if we believe such disclosure is necessary to protect our rights or the safety of others. We may also share information with our service providers who help us operate our business such as payment processors and shipping companies. These providers are bound by confidentiality agreements, and they cannot use your information for any other purpose.

Data Security

We take data security very seriously and we have implemented measures to protect your personal information. Our point of sale systems is secure, and we use industry standard practices to safeguard your payment information. Access to customer information is restricted to authorized employees who need it to perform their job duties. Our team is trained in privacy and security practices.

We regularly review our security practices to ensure they meet current standards and protect against emerging threats. While no system is completely secure we strive to protect your information to the best of our ability. We encourage you to contact us immediately if you suspect any unauthorized use of your information. Your security and peace of mind matter to us.

Your Privacy Rights

You have the right to access the personal information we hold about you at any time. You can request that we correct or update your information if it is inaccurate or incomplete. You can also request that we delete your personal information from our records subject to certain legal requirements. We respect your choices and we will honor reasonable requests regarding your information.

You have the right to opt out of marketing communications from us at any time. You can unsubscribe from our mailing list or ask us not to contact you with promotional offers. You also have the right to know what information we collect and how we use it. If you have any concerns about your privacy please speak with us directly and we will address them promptly.

Children’s Privacy

Our store serves customers of all ages, but we do not knowingly collect personal information from children without parental consent. If you are under the age of eighteen please make sure you have your parent or guardian’s permission before sharing any personal information with us. We encourage parents to supervise their children’s shopping activities and to guide them in protecting their privacy.

If we discover that we have collected personal information from a child without proper consent we will delete that information promptly. We take children’s privacy seriously and we comply with all applicable laws regarding the collection of information from minors. Please contact us immediately if you believe we have collected information from your child without your permission.

Changes To This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted in our store and on our website where applicable. The updated policy will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes to our privacy practices we will notify our customers through appropriate channels. Your continued shopping at 2THE9S constitutes acceptance of any policy changes. If you do not agree with the changes please contact us to discuss your concerns. We value your feedback and we will consider your input when updating our policies.

Contact Information For Privacy Questions

If you have any questions about this privacy policy or how we handle your personal information please speak with Meron or the store owner directly. We are happy to explain our practices and address any concerns you may have. You can also reach us by phone or email during our regular business hours. We are committed to protecting your privacy and we will respond to your questions promptly.

Store Location:

2THE9S

Store Address: Montgomery Mall, 7101 Democracy Blvd, Bethesda, MD 20817

Phone: (703) 622-4868

Email: info@2the9store.com , elvis.waterman@2the9store.com