- Call : (703) 999-1729
- Email: info@2the9store.com
- Location: Montgomery Mall, 7101 Democracy Blvd, Bethesda, MD 20817
Effective from: 1st September 2026
This Returns and Refunds Policy applies to all purchases made at 2THE9S located in the DMV area. By making a purchase at our store you agree to the terms and conditions outlined in this policy. We recommend reading this policy carefully before completing any transaction. Our goal is to provide clarity and transparency so there are no surprises when you need to return or exchange an item.
We reserve the right to update or modify this policy at any time without prior notice. Changes to the policy will be posted in our store and become effective immediately. We encourage you to review this policy periodically to stay informed about any updates. Your continued shopping at 2THE9S constitutes acceptance of any policy changes.
Business Day means any day that our store is open for regular business operations excluding weekends and public holidays.
Clearance Item means any merchandise that has been marked down for final clearance sale and is clearly labeled as final sale.
Defective Item means a product that has a manufacturing flaw or quality issue that was present at the time of purchase.
Exchange means swapping your original purchase for another item of equal or greater value.
Final Sale means any item that cannot be returned or exchanged under any circumstances.
Original Receipt means the physical receipt provided at the time of purchase showing the item name, price, and date.
Special Order means any item that we order specifically for you from our vendors based on your request.
Store Credit means a credit issued for the purchase amount that can be used toward future purchases at our store.
At 2THE9S we believe that every customer deserves to walk out of our store feeling absolutely thrilled with their purchase. We understand that sometimes a dress that looks perfect on the hanger might not feel right when you get it home and try it on again with different shoes or in different lighting. That is why we have created a return policy that puts your satisfaction first while remaining fair to our small business and our valued vendors. Our goal is never to make returns difficult or frustrating for you because we value your trust above everything else we do.
We want you to love what you buy and if something does not work out we want to help you find something that does. Your trust means everything to us, and we protect that trust with every single transaction we make. We are not just selling clothes we are building relationships that last for years to come. Every customer who walks through our doors becomes part of the 2THE9S family and we treat you exactly that way.
We offer exchanges for items that do not work out for you within fourteen days of your original purchase date. Your original receipt must be presented at the time of exchange so we can verify your purchase details and process your request properly. The item you wish to exchange must be in its original condition with all tags still attached and no signs of wear or damage. We will help you find a replacement item of equal value, or you can pay the difference for something of higher value. If you choose an item of lesser value we will issue store credit for the remaining balance.
Exchanges are processed on the spot when you visit our store. We encourage you to try on your new selection carefully before completing the exchange, so you leave completely satisfied. Our team is always available to offer honest advice and help you find the perfect alternative. We want you to walk out with something you truly love.
If you prefer not to exchange your item for something else we can issue store credit for the full purchase amount. Store credit is valid for one year from the date of issue and can be used toward any item in our store. You can use your store credit for formal dresses, casual wear, accessories, or any other product we carry. Store credit cannot be redeemed for cash and is non-transferable to other individuals.
We will issue your store credit at the time of your return after verifying your receipt and inspecting the item. The credit amount will match the original purchase price paid for the item. If you used any promotions or discounts on your original purchase the store credit will reflect the amount you actually paid. Store credit can be used in combination with other promotions unless otherwise restricted.
To qualify for an exchange or store credit your item must meet all of the following requirements. The item must be returned within fourteen days from the original date of purchase shown on your receipt. The item must be unworn and unwashed with no visible signs of use or damage. All original tags must still be attached to the garment exactly as they were when you purchased it.
The item must be free from any odors including perfume, smoke, or other scents that would indicate wear. Formal dresses and casual wear must be returned in the same condition they left our store. We reserve the right to refuse returns on items that do not meet these standards. Our team will inspect every item thoroughly before processing any return.
Your original receipt is mandatory for all returns and exchanges at 2THE9S. We require the receipt to verify the purchase date, the item purchased, and the price paid. Without the receipt we cannot process your return or exchange under any circumstances. Please keep your receipt in a safe place until you are completely sure about your purchase.
If you lose your receipt we may be able to look up your purchase in our system if you paid with a credit card and remember the date of purchase. However, this is not guaranteed, and we strongly recommend holding onto your receipt. We are not responsible for lost or misplaced receipts, and we cannot process returns without proper documentation.
We take the condition of returned items very seriously to protect our inventory and our other customers. All items must be in resalable condition with no alterations, stains, tears, or other damage. We carefully inspect each returned item before accepting it for exchange or store credit. Any item showing signs of wear including stretched fabric, missing buttons, or pulled threads will not be accepted.
We also check for signs that the item has been washed or dry cleaned because this alters the garment permanently. Perfume, deodorant, and makeup stains are common reasons we must refuse returns. Please try on your items carefully and keep them protected while you make your final decision. Our goal is to maintain the quality of our collection for everyone.
Certain items at 2THE9S are final sale and cannot be returned or exchanged for any reason. Sale items and clearance merchandise are considered final sale and are not eligible for return. Special orders placed through our vendors are also non-returnable because we source them specifically for you.
We clearly mark all final sale items at the time of purchase, and we always inform our customers before they complete the transaction. Please ask us about the return policy before purchasing any item that might be final sale. We encourage you to try everything on carefully before making your final decision. Our team is happy to help you assess fit and style before you commit to any purchase.
If you discover a manufacturing defect in your item please bring it back to us as soon as possible for evaluation. We will inspect the item carefully to determine if the issue qualifies as a manufacturer defect. Defective items are evaluated on a case by case basis, and we reserve the right to make the final determination. If we confirm a manufacturer defect we will replace the item or issue store credit to our discretion.
Damage that occurs after purchase including accidental tears, stains, or other wear is not covered under this policy. We are not responsible for normal wear and tear or damage caused by improper care. Please handle your garments with care and follow all care instructions provided by the manufacturer. We want you to enjoy your items for years to come.
2THE9S does not offer cash refunds for any purchases made in our store. All returns are processed as exchanges or store credit only. This policy helps us maintain our curated collection and continue offering unique styles that our customers love. We believe that if an item does not work out we can always find something else you will adore.
We encourage you to take your time when shopping and try everything on thoroughly before purchasing. Our fitting rooms are always available, and our team is ready to help you find the perfect fit. We want you to be completely confident in your purchase before you leave our store. Your satisfaction is our top priority, and we will work with you to make things right.
If an item you purchased goes on sale within seven days of your original purchase date we will honor the sale price. Please bring your original receipt to the store and we will issue store credit for the difference. Price adjustments are not available for items purchased during promotional events or special sales. Our team is happy to answer any questions about pricing before you complete your purchase.
Step 1: Bring your item and original receipt to our store within fourteen days of purchase.
Step 2: Our team will inspect the item to verify it meets all condition requirements.
Step 3: We will verify your receipt and confirm the purchase details.
Step 4: You can choose an exchange item of equal or greater value or request store credit.
Step 5: We will complete the exchange or issue your store credit, and you are on your way happy.
If you have any questions about our return policy please speak with Meron or me directly when you visit the store. We are reasonable people and we want to work with you to find a solution that makes you happy. Your satisfaction matters to us, and we will always do our best to help. We are here to make your shopping experience enjoyable from start to finish.
Store Location:
2THE9S
Store Address: Montgomery Mall, 7101 Democracy Blvd, Bethesda, MD 20817
Phone: (703) 622-4868
